Guest Experience Manager

Novotel Bangkok Platinum Pratunam is located in Bangkok’s Pratunam district at the heart of the city’s fashion and shopping hub. This hotel caters to modern lifestyles, allowing you to easily switch between work & leisure and family time in its 288 perfectly designed rooms and suites. Novotel Bangkok Platinum Pratunam offers high-level comfort and relaxation for all guests whether for leisure, wellness or business.

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.

• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.

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https://careers.accor.com/global/en/job/guest-experience-manager-in-novotel-bangkok-platinum-pratunam-bangkok-thailand-jid-78357