Guest Relations Manager

The stunning Forbes 4-Star Conrad New York is looking for a Guest Relations Manager to join the Guest Relations Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

Reporting to the Director of Guest Relations, in this role will be responsible for improving the overall guest experience beginning with the pre-arrival process throughout the stay and through to follow up post check out.

This ideal candidate will be very polished demeanor and the high level of communication skills required to work directly with all VIPs to create unique and memorable experiences.

Want to learn more? Hotel Website, Instagram, Facebook, Youtube

What will I be doing?

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Maintain good communication and work relationships in all hotel areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist with other departments, as necessary

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• https://jobs.hilton.com/apac/en/job/HOT0C65H/Guest-Relations-Manager-Conrad-New-York-Downtown