Concierge

A Concierge supervises the bellboy team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

What will I be doing?

As a Concierge, you will supervise the bellboys team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, grooming standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up-selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C5JU/Concierge