Company Description
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
Job Description
How does your working day look like …
- Develop and implement strategic sales plans to achieve revenue targets for MICE & Groups segments.
- Conduct market research to identify trends, competitor offerings, and potential business opportunities within the MICE & Groups markets.
- Handle all incoming group and event enquiries (rooms and/or catering), ensuring timely responses and personalized proposals in line with brand standards.
- Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other stakeholders to promote the hotel’s offerings.
- Prepare accurate and competitive quotations tailored to client needs, working in alignment with Revenue guidelines.
- Negotiate pricing, terms, and conditions with clients to maximize revenue and ensure client satisfaction.
- Prepare and issue group contracts, ensuring all terms are in line with hotel policy and revenue strategy.
- Actively follow up on all leads to maximize conversion rates, using sales techniques and understanding of market trends.
- Maintain updated client records and enquiry details in the CRM (e.g., Opera, Delphi), ensuring accuracy in reporting and forecasting.
- Organize and participate in sales events, trade shows, and promotional activities to increase brand awareness and attract potential clients.
- Coordinate with Revenue, Reservations, Events Planning, and Operations to ensure feasibility, availability, and smooth delivery.
- Maintain accurate records of sales activities, forecasts, and market analysis. Provide regular reports to the Director of Sales/Assistant Director of Sales on performance metrics.
- Mentor and train junior sales staff as needed, fostering a collaborative and high-performing sales culture.
- Delegate follow-up tasks, rooming list updates, commission checks, and reconciliation coordination to the Groups Coordinator to streamline operations and focus on conversion.
- Support the Sales team in post-event feedback collection and relationship nurturing for repeat business.
Qualifications
Your personality counts more than your CV …
- Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field.
- Minimum of 5 years of sales experience in the hospitality industry, with a focus on MICE and leisure.
- Ability to prioritize and respond quickly to multiple enquiries.
- Detail-oriented with strong organizational skills.
- Confident in pricing, negotiation, and upselling.
- Proficient in Microsoft Office and sales platforms (Opera, Delphi, Salesforce, etc.).
- Proven track record of achieving sales targets and driving revenue growth.
- Excellent interpersonal, communication, and negotiation skills.
- Strong organizational skills with the ability to manage multiple priorities.
- https://careers.accor.com/global/en/job/sales-manager-groups-and-mice-in-25hours-hotel-dubai-one-central-dubai-united-arab–jid-72750
