Telephone Operator

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Cash of the hotel to be used only for hotel or guest purpose.
• Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
• Co-ordinating with Finance if any deviation from the same.

Operational

• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• https://careers.accor.com/global/en/job/telephone-operator-in-novotel-mumbai-juhu-beach-mumbai-india-jid-537