First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
https://careers.marriott.com/guest-arrival-expert-concierge/job/78C68C9D45441779E31C7F7D9F256706
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: As this position will lead of Front Office department. To ensure front office management tasks such as workflows forms Team members training are running smoothly. To ensure desk operating system such as Opera Ving Card Operator system are working properly. – Implementation and training of SOP and all policies & procedures as per ONYX […]
Description: Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met. To be responsible for the Night GSA of the hotel in its entirety during the hours of the night when other senior management staff are not on duty. To make decisions on behalf […]
DIRECTOR OF RESIDENCES- 685 FIFTH AVENUE Mandarin Oriental Residences, Fifth Avenue is looking for a Director of Residences to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a […]
Description: The Lobby Ambassador work closely with the Front Desk Staff and other hotel departments in providing guest assistance with luggage transportation and miscellaneous needs. The Lobby Ambassador is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to […]
