Reservations Agent

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Responding to all enquiries in a highly professional & personalized manner.
• Reservations Agent should be offering the most suitable room types and curate the experience based on guest preference.
• Answer both internal /external calls as per Brand standard and FORBES.
• Should know and able to describe the booking terms and policies for various packages.
• Ensure that all reservations requests are processed with quality along with all information obtained should be updated and shared with relevant department.
• Handle modification or cancellation enquiries from guests and partners.
• Building and maintain strong relationship with partners, regular bookers, repeater.
• Performing Quality checks on arrivals and Reservations entered previous day to ensure that all necessary information’s including billing, VIP levels, preference, act updated as per Standard.
• Upselling Higher room types.
• Review No-show and Late cancellation and action accordingly. Understand the business trends and take calculated risks when required.
• Handle all incoming emails related to reservation promptly as per standard response time.
• https://jobs.hilton.com/apac/en/job/HOT0C4AE/Reservations-Agent-Waldorf-Astoria-Ras-Al-Khaimah