Assistant Guest Experience Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Position Statement
The Assistant Guest Experience Manager meet and greets guests, providing prompt and courteous service. He/ she ensure guest stay was satisfied and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, ensure quality service was provided to guest.

What will I be doing? 
As the Assistant Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:

• Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
• Create a “WOW” experience of guests, elevating on guest experience – inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
• Lead the Guest Experience team to ensure that appropriate training was conducted, and guidance provided to perform on their task.
• Coach new Guest Experience Executive on roles and responsibilities and support new team members in any areas that they are not yet competent to handle independently.
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests
• Promote and administer Hilton Honors programs.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• https://jobs.hilton.com/apac/en/job/HOT0BGDQ/Assistant-Guest-Experience-Manager-Hilton-Singapore-Orchard