Guest Experience Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

 

 

About the Role

At Four Seasons Nashville , we are dedicated to delivering legendary service and creating memorable experiences for every guest. The Guest Experience Coordinator plays a critical role at the center of hotel operations, serving as the primary point of contact for guest communications while supporting seamless service delivery across departments.

This role is essential to ensuring a personalized, efficient, and anticipatory guest experience from pre-arrival through post-departure.

 

What You Will Do

  • Answer incoming guest calls promptly and professionally, using guest names whenever possible and following established transfer and hold procedures.
  • Manage the Four Seasons chat and messaging platforms, responding to guest requests efficiently and coordinating with appropriate departments to ensure resolution.
  • Deliver exceptional guest service by handling inquiries, requests, and concerns with professionalism, discretion, and attention to detail.
  • Utilize hotel systems such as Messenger, HotSOS, email, and Microsoft Teams to document, communicate, and follow up on guest needs.
  • Provide accurate information regarding hotel services, hours of operation, amenities, local attractions, and in-house events.
  • Support the Guest Experience Management team with administrative and clerical tasks, including pre-arrival preparations, post-departure follow-ups, and special guest touches.
  • Review and manage guest room assignments when required to support smooth arrivals and operational flow.
  • Maintain strict confidentiality of guest information and adhere to all data protection and security standards.
  • Execute wake-up call procedures accurately and deliver personalized service when required.
  • Stay informed on daily arrivals, departures, in-house guests, group movements, and meeting room schedules.
  • Collaborate with Concierge, Front Desk, Guest Services, and other operational teams to assist with guest requests.
  • https://careers.fourseasons.com/us/en/job/REQ10367032/Guest-Experience-Coordinator

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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