Key Account Manager

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Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​

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To discover the life that awaits you at Accor, visit https://careers.accor.com/.

Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.

This role is currently open in the UK; however, can be it may be based from any European City where we have a Headquarter.

Account Management :

Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities.

Act as the primary point of contact for Congress clients regarding their Group needs

Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk, Arranging &  managing business reviews with key partners throughout the year

Managing complex issues with key stakeholders

Working with Department head to ensure strategy of division is followed

Congress RFP Management with the key stakeholders

Increase the market share of Accor hotels

Implement levers for retaining Congress customers.

Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship.

Sales Actions :

Organize & attend  a variety of activities to support growth of business across  trade shows, events , exhibitions, sales missions within own region

Ensure ROI is managed and maintained across all actions

Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations

Arrange presentations to hotels & clients on key topics , new openings and products

Offer a consultative  sales approach to both clients & hotels

Support on the roll out of new products and tools such as Loyalty programs & CSR , new systems such as MEET and ensuring fully efficiency in delivering such services

Constant monitoring of industry trends

https://careers.accor.com/global/en/job/key-account-manager-congress-m-f-x-in-london-united-kingdom-jid-79172