Porter

Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

About the Role

As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.

Key Responsibilities

• Greet guests with warmth and professionalism, assisting with luggage and directions
• Deliver and retrieve luggage to and from guest rooms with care and efficiency
• Safely store guest belongings in the luggage room and handle group arrivals
• Assist with valet parking, ensuring compliance with Australian road regulations
• Maintain a clean, welcoming, and well-presented lobby area
• Explain room features and promote hotel services during luggage delivery
• Respond to guest queries about hotel facilities and local attractions
• Support front office operations and complete handovers accurately
• Assist guests with disabilities in accordance with accessibility guidelines
• Monitor and report any safety hazards or system issues
• Uphold hotel grooming, conduct, and safety standards
• Participate in training sessions and departmental briefings
• Handle guest mail, messages, and parcels promptly
• Process payments and follow cash handling procedures
• Maintain confidentiality of guest and staff information
• Promote hotel offerings and contribute to upselling initiatives

About You

• Previous experience in a porter or guest services role preferred
• Excellent communication and customer service skills
• Physically fit and comfortable with manual handling
• Valid driver’s license
• Flexible availability including weekends and holidays
• Positive attitude and team-oriented mindset
• Full working rights in Australia

https://careers.marriott.com/guest-experience-expert-porter/job/2831964B764BDD9E217F778BEA3E327A