OVERVIEW/BASIC FUNCTION:
Responsible for providing comprehensive administrative support to the Talent and Culture team, inclusive of the administration and maintenance of managing records, scheduling, handling inquiries, supporting associate processes and procedures related to compliance, files, onboarding, data management and culture building.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Maintain knowledge of all hotel services/features and hours of operation.
· Access all functions of computer.
· Set up work station with necessary supplies and resource materials.
· Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
· Answer telephone.
· Greet all individuals arriving at office and assist with their needs.
· Maintain accurate trace files and communicate daily traces to Director of Talent and Culture.
· Maintain filing procedures.
· Prepare and send faxes; receive and distribute faxes to appropriate personnel.
· Benefit reconciliation.
· Type correspondence, memos and reports.
· Ability to conduct benefit meetings if needed.
· Update employee benefit files according to information listed on respective PSA
· Complete Enrollment benefit forms and Termination of benefit forms.
· Prepare monthly employee birthday list and distribute.
· Prepare updated list on bi-lingual employees and distribute.
· Greet job applicants and provide instructions on completing applications.
· Screen applicants.
· Prepare 90-Day Probationary Review Notifications and distribute to department managers.
· Process paperwork for terminations.
· Complete all departmental forms/reports and distribute:
- PSA, PCR, Worker Comp – 1, STD, LTD, 401(K)
· Respond to requests for reference checks on previous employees.
· Process requests for employee personal usage rooms.
· Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
· Coordinate floral requests with authorized suppliers.
· Review status of incomplete work and follow up actions with Director of Talent and Culture.
· All other duties as required.
QUALIFICATIONS:
• Experience: Minimum one year’s clerical or secretarial experience, preferably in a human resources environment.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Proficiency with Microsoft Office products; ability to type a minimum of 45 words per minute.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting __30__ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.
