IT Coordinator

Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah’s major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.

We have an excellent team with diverse background, education and skills making it a comfortable working environment.

• Manage hotel IT systems, including networks, servers, and user hardware
• Install, configure, update software and operating systems on property devices.
• Provide technical support and troubleshooting to hotel team across departments and guests.
• Monitor systems for performance, vulnerabilities, and security risks like PCI DSS compliance.
• Implement IT policies, access controls, and data protection measures
• Coordinate IT asset procurement, maintenance schedules, and inventory management
• Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
• Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades
• Maintain documentation for system configuration, change logs, and licensing
• Ensure timely resolution of helpdesk tickets and user requests

• Proven experience as an IT Coordinator or in a similar role
• A Diploma or Bachelor’s degree in Information Technology or Computer Science
• Minimum 2 years’ experience in IT support roles within hospitality
• Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics
• Experience with hotel PMS systems, POS platforms, or Opera is a plus
• Familiarity with LAN/WAN infrastructure and server hardware
• Strong communication skills and ability to support non-technical users
• Self-driven, organized, and responsive under pressure

Fluency in English required; additional languages are a plus