Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

What will I be doing?

In your new role as Guest Services Agent you will ensure brand service standards are met to the highest quality to ensure our guest’s experience meets their expectations of the Hilton brands. Reporting to the Front Office Manager, you will enjoy working as part of a large team on a rotating roster, in a fast-paced environment.

Specifically you will perform the following tasks to the highest standards:

  • Provide a warm and welcoming check in/out experience for every guest, every time
  • Manage guest queries and feedback in a genuine and professional manner
  • Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer
  • Use your influencing skills to upsell products and services to maximize our sales revenues
  • Use your unique personality to bring the Light & Warmth of Hospitality to the Front Office
  • https://jobs.hilton.com/apac/en/job/HOT0C7OO/Guest-Service-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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