Housekeeping Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

 

 

About the role

  • The Housekeeping Supervisor coordinates and supervises all Room Attendant in the Floor, to ensure proper completion of all tasks. Responsible for the cleanliness and maintenance of guest room and surrounding areas, and for guest services on the guest floors in accordance with the standards, guidelines and policies established by Four Seasons Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment.
  • 楼层主管要负责客房和周围环境的卫生,力争为我们的客人提供友善、高效的顾客第一的服务。

 

What you will do

  • To have complete knowledge of Four Seasons’ Quality Standards, Service Standards and Group Specifications
  • 具有全面的四季质量标准、服务标准及集团规范之运作知识
  • To have complete knowledge of Four Seasons’ Programs e.g. Guest History
  • 具有全面的四季宾客活动知识,如客史等
  • Makes Guest delighted and retention is the primary focus of all job function
  • 令宾客得到喜出望外的服务并成为我们的忠实顾客是我们的主要职责
  • Leads the respective sections’ colleague in the efforts to ensure guest was delighted
  • 协同所属班组的同仁,努力为客人呈现喜出望外的服务
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
  • 确保以专业并符合酒店政策、程序的方式与宾客进行良性的互动、交流
  • Spot checks the phone log book to ensure the quick and correct handling of guest requests
  • 抽查电话记录本,确保快速准确地解决客人要求
  • Analyzes and solves any recurring problems that arise
  • 从源头分析并解决问题
  • Notes, collects and actions on any guest’ preferences
  • 记录、收集宾客的喜好并予以落实
  • Inspects a minimum of 68 rooms daily including check out, vacant and occupied rooms
  • 每日至少检查68间客房,包括空房,住房和退房 .
  • Ensures that rooms are set up in accordance with standards
  •  确保客房布置标准
  • Communicates standards in detail to staff
  • 与员工交流细节标准
  • Check all assigned rooms to ensure that the required amenities are set up
  • 检查已为预计抵达客人分配好的客房,确保所需客用品已按标准布置
  • Checks on the completion and the quality of the Room Attendant’s work
  • 检查客房服务员工作完成情况和质量
  • Follows up on outstanding work orders with the Eng. Department
  • 与工程部一起跟进特别值得关注的工作单
  • Clearly and accurately prepares maintenance requests for Engineering Department action
  • 开具清晰、准确的维修要求,以便工程部运作
  • Records daily work assignments
  • 记录每日工作分配

 

What you bring

  • Minimum 3 years International class Hotel working experience
  • 至少3年国际品牌酒店的工作经验
  • Good Communications skills
  • 良好的交流沟通能力
  • Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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