People & Culture Manager

Sofitel Queenstown Hotel & Spa and Hotel St Moritz invite a People & Culture Manager to lead the people, culture, and capability agenda across our two iconic luxury properties. This is a rare opportunity to shape culture, elevate leadership capability, and influence business outcomes within a five-star, dual-brand environment.

Be trusted advisor to the Executive Team, championing the distinctive Hotel cultures and ensuring our teams consistently deliver refined, emotionally intelligent luxury service.

As People & Culture Manager, you will lead the full end-to-end People & Culture function across both hotels. You will balance strategic leadership with hands-on influence, driving engagement, performance, compliance, and wellbeing while developing a strong, future-ready leadership pipeline.

Key Responsibilities

• Lead and deliver the People & Culture strategy across both properties, aligned with Accor, Hotel, and business objectives
• Act as a strategic partner to the General Manager and Executive Leadership Team on workforce planning, organisational design, change, and culture
• Deliver the La Maison Luxury Signature Immersion Program and oversee brand, leadership, and compliance training across both hotels
• Utilise the Employee Value Proposition (EVP) across attraction, onboarding, development, recognition, and retention
• Provide senior oversight of Employment Relations matters, partnering with the General Manager to ensure fair, compliant, and values-led outcomes
• Support in Work Health & Safety strategy, governance, and wellbeing initiatives, ensuring a strong safety culture across both hotels
• Lead, coach, and develop the People & Culture team, building capability and accountability within the function
• Represent the hotels within the Accor Pacific People & Culture network, contributing to regional projects and best-practice initiatives
• Contribute to business planning, workforce reporting, and owner reporting with meaningful people insights

Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Proven experience leading a People & Culture or HR function at a managerial level preferred
• Proven experience within luxury hospitality preferred
• Strong Employment Relations expertise with the ability to balance compliance and care
• A passion for culture, leadership development, and employee experience
• The confidence to influence senior leaders and drive change
• A calm, emotionally intelligent leadership style aligned to luxury service environments
• You will need to hold working rights for New Zealand; please make your working rights / visa status clear on your application.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals, laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide – for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• https://careers.accor.com/global/en/job/people-and-culture-manager-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-80577