Reservation Supervisor

eservations Supervisor

Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

As Reservations Supervisor, you will be responsible for the following duties:

·         Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.

·         Assist in the managing, training and developing of the team.

·         Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.

·         Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.

·         Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.

·         Ensure proper implementation of reservations procedures and maximize conversion ratios.

·         Actively promote upselling and cross-selling within the reservations team.

As Reservations Supervisor, we expect from you:

·         3 years of work experience in Reservations with same capacity, preferably in luxury hotel

·         Degree holder in hotel management or other related disciplines

·         Excellent communication skills and fluent in both written and spoken English

·         Excellent organizational and computer skills

https://careers.mandarinoriental.com/jobs/reservation-supervisor-omani-national-muscat-muscat-governorate-oman