Porter

Why work with Manly Pacific and Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

We are seeking talented individuals for both Guest Service Agent and Porter positions to join our Front Office team. Both roles are guest-facing and service-focused, playing a key part in delivering exceptional experiences and anticipating the needs of our valued guests.

Porter Responsibilities:

• Greet guests on arrival and departure, using their name when possible
• Collect, deliver, and escort luggage efficiently
• Park and retrieve vehicles where applicable
• Ensure lobby, entrance, and guest areas are clean, safe, and welcoming
• Assist guests with directions, amenities, and general requests

Guest Service Agent Responsibilities:

• Welcome guests and provide exceptional, personalised service
• Handle arrivals, departures, room allocations, payments, and guest inquiries
• Promote Accor’s ALL loyalty program and assist with room tours
• Maintain lobby and front desk presentation to luxury standards
• Coordinate with housekeeping, concierge, and other departments

• Previous customer service experience, preferably in luxury hospitality
• Strong computer and systems skills; Opera PMS experience preferred
• Excellent communication, organisation, and attention to detail
• Knowledge of Accor’s ALL loyalty program is an advantage
• Familiarity with Manly and surrounding areas for guest recommendations
• Ability to maintain high personal grooming and presentation standards
• Flexibility to support both guest service and porter duties
• Physical ability to lift luggage and assist guests
• Australian driver’s license required
• https://careers.accor.com/global/en/job/porter-guest-service-agent-roles-in-manly-pacific-hotel-sydney-mgallery-collection-man-jid-80599