Night Manager

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

The Night Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor’s vision and values.

Key Responsibilities:

• Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations
• Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers
• Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls
• Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service
• Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures
• Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty
• Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations
• Handle and resolve escalated guest complaints and incidents promptly and professionally
• https://careers.accor.com/global/en/job/night-manager-in-ibis-singapore-on-bencoolen-singapore-jid-80594