GRO

Do you love turning challenges into unforgettable guest experiences? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Guest Relations Employee who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.

Your role in the journey

As part of the Guest Relations team, you’ll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable. You’ll handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.

Your responsibilities include:

• Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication
• Being present in public areas to assist guests with requests
• Responding to and investigating guest reviews across platforms
• Supporting the other Front of House teams during peak moments
• Creating tailor-made solutions for guest complaints
• Enhancing guest stays by driving Authentic Luxury Moments, pop-up activations & random acts of kindness
• Continuously improving our 5-star service standards

What you’ll bring

• A natural drive to connect with people and exceed expectations
• Strong planning and organizational skills
• A spontaneous, flexible and detail-oriented mindset
• Creativity in improving procedures and guest experiences
• A proactive attitude and passion for hospitality
• Excellent communication skills in English; additional languages are a plus

Why you’ll love your journey with us

At Anantara, we believe in rewarding your dedication with exceptional benefits

• A competitive salary based on Horeca CLA scale 6 and your experience.
• A unique end-of-year bonus equal to at least 75% of a gross monthly salary
• Global team member rates at over 550 Minor Hotels
• Friends & Family rates to treat your loved ones worldwide
• 50% discount on F&B at 20 luxury hotels across Amsterdam
• A complimentary experience stay at the hotel
• Access to tailored learning programs via our university
• Management development programs to support your growth
• Health & lifestyle perks including collective health insurance, bike plan, and gym discounts

Ready to begin your journey?

Send your CV and motivation letter to Nina Radak via hr.krasnapolsky@anantara-hotels.com.

Not sure which role suits you best, or simply curious to explore more opportunities? Reach out — we’d love to help you find your perfect fit.