One Touch Service Agent

KCC & RADISSONBLU HOTEL.

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Assign room according to guest request and preferences whenever possible.

• Experience in front office
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments