Guest Service Agent

KCC & RADISSONBLU HOTEL.

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Assign room according to guest request and preferences whenever possible.

Pre-register designated guests and prepare key packets and organize and coordinate check-in/pre-registration procedures for arriving groups

Run daily reports (e.g. number of arrivals), identify any special requests, and check reports for accuracy.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Process all guest check-ins by confirming reservations in PMS (Opera), verifying guest identity and scan it using Vicas software in guest profile , requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.

Enroll new members into the Radisson Loyalty Program by using the tools and resources provided by the hotel and adhere to the program standards and procedures.

Review requests for late check-outs and approve according to occupancy.

Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Drive departmental KPI’s(Key Performance Indicators) in day to day operations which includes monthly and yearly goals of GRI, Guest Voice and Enrollments and

https://radissoncareers.com/job/guest-service-agent-in-kigali-rwanda-jid-32587