Front Desk Agent

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.
• Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed
• Conduct self-audits on luxury standards, and participate in the review of audits conducted by the team.
• Take initiative to add a personalized experience
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
• Issue keys and post miscellaneous charges as requested.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Follow accurately all cash handling procedures
• Ensure all guest folios are accurately billed prior to departure.
• Respond to guest text messaging platform
• Handle guest concerns over phone or in person, and offer resolution promptly.
• Manage guest correspondence via email prior to arrival, during their stay, and after departure.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Communicate with housekeeping, maintenance, and guest services to fulfill guest requests
• Promote the loyalty program and enroll members upon arrival.
• Follow daily checklist for all front office tasks
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of current hotel events, activities and promotions.
• Work closely with the concierge team to offer information to guests about dining and activities in the area.
• Handle mail, packages, and facsimiles in the absence of the concierge.
• Create reservations for guests who are at the desk or who call in after hours
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.
• Assist the bell desk in storing any luggage when needed.
• Work closely with valet team to expedite the service.
• Assist co-workers with payments or petty cash as required.
• Follow department policies, procedures and service standards
• Follow all safety policies
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-breakers-long-beach-long-beach-united-sta-jid-80950