Guest Service Agent

“Own the Night at Bankers Alley—Where Every Stay Begins With You.”

Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team takes pride in delivering polished, personable service—day or night. As the Night Auditor, you’re the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.

As the Overnight Front Desk, you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Your responsibilities include

• Welcome and check in late-night guests with genuine hospitality
• Assist with inquiries, reservations, and overnight guest needs
• Monitor the lobby atmosphere and maintain a sense of safety and comfort
• Balance daily revenue, verify transactions, and complete end-of-day reports
• Reconcile front-office accounts and prepare information for management
• Assist with overnight tasks such as light cleaning/organization and property walkthroughs
• Ensure front desk standards are upheld during night hours
• Communicate any overnight issues or guest needs to day-shift leaders
• Uphold the Bankers Alley standard of service, professionalism, and warmth

The shift pattern will consist of 11A-7P and 3P-11P with a flexible shift to work weekends. 

Rate of pay starts at $19.00 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0C8R7/Guest-Service-Agent-Front-Desk-PM-Overnight-The-Bankers-Alley-Hotel-Tapestry-Collection-by-Hilton