Front Office Supervisor

“Where Boutique Style Meets Music City Charm—Lead the Front Office Experience.”

Lead with Warmth. Deliver with Style. Inspire with Nashville Spirit.

At the Bankers Alley Hotel A Tapestry Collection by Hilton – Bankers Alley, hospitality isn’t just a service—it’s a vibe. Our boutique, art-forward property sits in the heart of downtown Nashville, welcoming guests who want a local, authentic, and elevated experience. As a Front Office Supervisor, you’ll set the tone for that experience from the moment guests walk through our doors.

We’re looking for an energetic leader who loves people, embraces Nashville’s creative culture, and knows how to inspire a team to deliver exceptional, personalized service. If you’re ready to blend operational excellence with genuine southern charm, this role is the perfect stage.

What we are looking for:  

• A natural leader with strong communication and people skills
• Passionate about hospitality—and excited to show off Nashville to travelers
• Organized, proactive, and confident in handling fast-paced operations
• Someone who thrives in boutique environments where personality matters
• Experienced in hotel or guest-facing leadership roles (Hilton experience = a plus!)
• Comfortable using hotel systems, solving problems, and coaching a team

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs
• https://jobs.hilton.com/apac/en/job/HOT0C8QY/Front-Office-Supervisor-The-Bankers-Alley-Hotel-Tapestry-Collection-by-Hilton