Manager, Employee Relations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Employee Relations

We have an exciting opportunity for the position of Manager, Employee Relations. The Manager, Employee Relations will be responsible for diligently conducting above-property Internal Reviews ensuring fairness and confidentiality. This role will manage an ongoing case-load of issues that must be reviewed in a timely manner ensuring proper communication and alignment with key stakeholders such as the Area Directors People & Culture and the VPs People & Culture.

What You’ll Be Doing:

Employee Relations Excellence 

• Leads above-property Internal Review process and resolution of complex and/or high-risk employee complaints with fairness and confidentiality in a timely manner.
• Keep all key stakeholders updated on findings and aligned on proposed next steps to resolution.
• Serve as a trusted advisor to Area Directors P&C on employee relations trends and potential risk mitigation strategies.

Data-Driven Insights

• Assist Director Employee Relations & Policies and Area Directors People & Culture in identifying trends, root causes, and opportunities for improvement.
• Provide regular reporting and updates on case load to Director Employee Relations.
• As an administrator of the platform, work with the Director Employee Relations & Policies to ensure all data and documents are maintained related to Internal Reviews.
• Assist with platform migration from Convercent to EQS ensuring that the system is set up to deliver reporting, diagnostic and analytic capabilities.

Global People & Culture Policy Governance

• Assist with updating and maintaining a comprehensive global People & Culture Operations policy framework that supports compliance, equity, and organizational values.
• Collaborate with field People & Culture leaders, Legal & Compliance to ensure policies are aligned with regulatory changes and business needs.
• Assist with Global People & Culture projects as needed.

What You Bring:

• 5-10 years of progressive HR experience, including significant employee relations case load management and resolution.
• CHRP designation is an asset.
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Proficient in MS office (Word, Excel and PowerPoint).
• Working knowledge of Ethics Reporting platforms (e.g. Convercent, Navex, EQS).

Key Skills/Who You Are:

• Trusted Advisor – Integrity & Confidentiality.
• Excellent communication skills.
• Ability to work with all levels of the organization.
• Excellent organizational skills.
• People oriented, self-starter and team player.
• Ability to multi-task and prioritize projects and requests.
• https://careers.fourseasons.com/us/en/job/REQ10369224/Manager-Employee-Relations