Guest Service Agent

Embassy Suites by Hilton Atlanta Buckhead is searching for a full-time Guest Service Agent to join their team!

This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead – just blocks from a MARTA rail station!

The ideal candidate for this role will demonstrate a strong passion for hospitality others, will have previous hotel front desk experience, Hilton experience is highly preferred and someone who has open availability

Shift Pattern: Full open availability is required including weekdays, weekends, and holidays

Pay Rate: $15.75 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• https://jobs.hilton.com/apac/en/job/HOT0C85N/Guest-Service-Agent-Embassy-Suites-by-Hilton-Atlanta-Buckhead