Director of Rooms

Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Rooms to lead our Room Division Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness – each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Rooms, you will be responsible for ensuring successful leadership and encouragement of the Front of House and Housekeeping teams in order to meet and exceed our guest expectations, enhancing our reputation for excellence. Guest oriented role, that requires daily guest and team contact.

As Director of Rooms, you will be responsible for the following duties:

• Supervise all arrivals, departures, room allocations and amenity programmes.
• Ensure that all colleagues in Rooms Division are made aware of all upcoming arrivals and communicate those efficiently amongst other departments. Encouraging familiarity with regular guests’ preferences and special requirements.
• Personally meet and greet all arriving and departing guests, following up on all discussed details to deliver a seamless experience.
• Be in touch with all guests throughout their stay to catch early issues through natural conversations.
• Encourage proactive, efficient and effective inter-departmental communication, to foster teamwork and enthusiasm.

• Ensure all guest glitches are monitored and communicated accordingly.

• Handle guest comments and complaints with care and attention, ensuring complete satisfaction. Goal that all guests leave with positive lasting memories.

• Identify potential sales opportunities that could generate additional business for the hotel.
• Innovate guest services to enhance the experience and generate additional revenue opportunities.

• Monitor guest account balances, corrections, and allowances to maintain accurate invoicing.

• Oversee complimentary and house-use rooms, ensuring their proper management.
• https://careers.mandarinoriental.com/jobs/director-of-rooms-mallorca-balearic-islands-spain