Assistant Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Relations Manager

Company Description

 

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

 

Job Description

 

  • Assist in overseeing daily guest relations operations
  • Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
  • Handle guest inquiries, complaints, and special requests professionally and promptly
  • Provide personalized service to VIP and international guests, including Russian-speaking clientele
  • Ensure smooth check-in, check-out, registration, and room allocation procedures
  • Maintain accurate guest records, incident reports, and service logs
  • Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
  • Assist in planning, organizing, and implementing guest service initiatives and events
  • Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
  • Support staff training, development, and performance evaluation programs
  • Monitor guest satisfaction and recommend improvements to enhance the guest experience
  • Ensure compliance with health, safety, and security regulations in guest areas
  • Assist in handling emergencies, incidents, or urgent situations calmly and effectively
  • Prepare and submit daily, weekly, and monthly operational and performance reports
  • Monitor guest complaints and feedback to identify trends and areas for improvement
  • Support coordination of special services, VIP arrangements, and event logistics
  • Oversee room occupancy, allocation, and guest checklists
  • Assist in implementing and monitoring company policies, procedures, and hospitality standards
  • Support inventory management of guest supplies, amenities, and equipment
  • Liaise with external service providers, vendors, and contractors for guest-related services
  • Handle escalated guest complaints in the absence of the Guest Relations Manager
  • Participate in meetings to review operational performance and service quality
  • Assist in budgeting and cost monitoring for guest services operations
  • Maintain confidentiality of guest information and company data
  • Contribute to creating a welcoming, professional, and service-oriented environment
  • Support marketing and promotions of guest services where applicable
  • https://careers.accor.com/global/en/job/assistant-guest-relations-manager-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-81691

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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