Reservations Executive

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures

• Previous experience in a similar reservations role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organizational abilities with a keen attention to detail
• Proven track record of building and maintaining client relationships
• Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus)
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with a commitment to delivering exceptional service
• https://careers.accor.com/global/en/job/reservations-executive-in-raffles-udaipur-udaipur-india-jid-81679