Housekeeping Coordinator

General

• Is directly responsible for the day to day key processes in his/her area of work

• Assists his/her supervisor in executing the day to day operational requirements

• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

• Attends all scheduled training sessions

• Actively offers operational, employee and customer (internal and external) related feedback to management

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

• Adheres to the hotel’s code of conduct and grooming & hygiene standards

• Is seen as working hands-on, assists colleagues in crunch times.

• Actively participates in briefings and meetings; facilitates communication between employees and management

• Maintains a clean and orderly work area and promotes a safe working environment

• Performs any cognate duties as assigned.

Departmental

• Coordinates the work of  the third party service providers

• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products

• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented

• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response

• Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery

• Assists in general department administration. Conducts physical inventories of operating equipment and supplies and assist in the annual ordering process

• Ensures follow up on maintenance requirements in the areas assigned

• Prepares routine reports

• Ensure that there is a proper handing over between coordinators before each shift.

• Ensures FS Chat is well monitor and follow up on request.

• Make sure office and store are well clean and tidy at all time.

• Make sure amenities are well control.

• Ensures all PO done and follow up on delivery.

• Ensures Monthly inventory is been done correctly.

• Make sure all message pass to Supervisors and concern staff on time.

• Make sure room attendant assignment is done fairly and as per section.

• Technical education in Hospitality management is preferred

• 3 years previous experience in the Housekeeping Department of a 5-star Resort/Hotel.

• Requires reading, writing and oral proficiency in the English and French language.

• Possesses excellent computer skills, working knowledge of PMS like Fidelio and Opera.

• Strong organization and administrative skills

• Be able to handle multiple tasks at a time.

• https://careers.fourseasons.com/us/en/job/REQ10369337/Housekeeping-Coordinator