Front Office Manager

Nestled in the heart of Wellington, Movenpick Wellington is looking for their next Front Office Manager! This role will be responsible for front office department and guest interactions for Movenpick Wellington.

Accor offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences. With 200 dedicated Heartists® to support and guide, you’ll have the opportunity to build meaningful connections and work across a variety of focus areas.

With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Movenpick Wellington is looking for a Front Office Manager to ensure smooth and successful operation of the Front Office department. This will involve managing the day-to-day Front Office related activities for the hotel, guest activations and includes training new team members.

Key priorities:

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Accor brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

• Minimum 3 years’ experience in a hotel front office or operational department leadership role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings , afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.
• https://careers.accor.com/global/en/job/front-office-manager-in-moevenpick-hotel-wellington-wellington-new-zealand-jid-81886