Front Office Host

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Host

JOB DESCRIPTION

A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye
  • Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
  • Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
  • Close guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)
  • Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
  • Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
  • Duties of a Front Office Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
  • https://jobs.hilton.com/apac/en/job/HOT0C997/Front-Office-Host

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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