Housekeeping Manager

Hotel Overview:

Two of San Francisco’s most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city’s most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Housekeeping Manager

The Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests and colleagues at Fairmont Heritage Place, Ghirardelli Square.  Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests. As Housekeeping Manager, you will work in conjunction with the Director of Residences and the Housekeeping team to turn moments into special memories.

Position scope

Reporting to the Director of Residences, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed
• Actively engaging on the floor, closely supervising operations
• Maintaining all residences and public areas, plus Heart of the House ensuring that the highest standards of cleanliness are met
• Assist in recruitment, training and learning & development of our housekeeping team.
• Ensure tools and equipment are in good working order
• Regularly conduct linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in department
• Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs and monthly department meetings.
• Create and distribute schedules on a weekly basis, while complying with the CBA
• Track attendance and manage timekeeping daily
• Oversee payroll management and ensure timelines are followed for payroll processing
• Conduct all union-related biddings throughout calendar year as required by CBA
• Ownership of regular inspections and Standards Audits of storage areas, guestrooms and public spaces.
• Manage Deep Cleaning/Preventative Maintenance Program
• Manage Lost & Found Program
• Oversee team shift checklists to ensure task completion
• https://careers.accor.com/global/en/job/housekeeping-manager-in-fairmont-heritage-place-ghirardelli-square-san-fra-jid-81642