Concierge Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Concierge Supervisor for the Season 2026 (minimum 6 or 7 months contract).

What You Will Do

• Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts.
• Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences.
• Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions.
• Monitor and reconcile commission-based services, guest orders, and related financial transactions.
• Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events.
• Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency.
• Organize and coordinate team-building activities to foster a positive work culture.
• Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity.

What You Bring

• High School Diploma or Bachelor’s Degree.
• European Passport or legal right to work in Greece.
• Fluency in English; proficiency in Greek is an advantage. A second foreign language is a plus.
• https://careers.fourseasons.com/us/en/job/REQ10368908/Concierge-Supervisor-Seasonal-2026