CCTV Operator

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The CCTV Operator will look after the security, safety and well-being of all guests and colleagues at Fairnont Cheshire, The Mere making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts

• Consistently offers professional, engaging and friendly service
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Adhere to all policies as set forth by the Assistant Security Manager
• Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
• Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
• Supervise all contract security personnel and daily operations
• Complete accident and incident forms accurately, in their entirety and in a timely manner
• Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
• Security screens all individuals
• Open secured areas for authorized personnel and log activity
• Check door locks throughout the hotel
• Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
• Respond to medical emergencies and assist as required
• Investigate assault complaints and investigate fully
• Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
• Respond immediately and investigate fire/ emergency alarm activations
• Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
• Actively check for all security and safety hazards and document by way of a security incident report
• https://careers.accor.com/global/en/job/cctv-operator-in-fairmont-cheshire-knutsford-united-kingdom-jid-82399