IRD Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

What you will do:

• Lead and develop the In-Room Dining team by selecting, training, coaching, evaluating, and motivating all staff and supervisors to ensure adherence to service standards, cultural values, and daily operational plans.
• Ensure the quality and consistency of all food and beverage offerings, maintaining strong knowledge of ingredients, preparation methods, wine, and spirits to support 24-hour in-room dining and private bar services.
• Monitor the condition of all IRD and private bar facilities and equipment, identifying needs and recommending improvements to maintain optimal functionality and presentation.
• Support all administrative functions, including payroll, scheduling, training documentation, and departmental reporting for In-Room Dining operations.

What you bring:

• Fluency in Azerbaijani, English, is required for this position
• A minimum of two (2) years working in Room Service department
• One + years’ experience working within a luxury hotel or similar environment is considered an asset
• Proficiency in Micros
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences.
• https://careers.fourseasons.com/us/en/job/REQ10369846/IRD-Manager