Housekeeping Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city’s vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo’s hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia’s 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

About the role

Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction.
/ ゲストルームおよびパブリックエリアがフォーシーズンズのスタンダードに沿って維持されるよう、ハウスキーピングの日々のオペレーションを調整・サポートし、円滑なコミュニケーションとゲスト満足を提供する。

What you will do

Coordinate and direct Housekeeping activities by communicating with floor supervisors and other departments to ensure accurate room status and timely service delivery.
/ フロアスーパーバイザーや他部署と連携し、正確なルームステータスとタイムリーなサービス提供を確保する。

Answer and manage Housekeeping telephone and guest requests using proper etiquette, documenting and assigning tasks for completion.
/ 正しい電話エチケットでハウスキーピングの電話対応を行い、ゲストリクエストを記録し、各担当へ割り当て対応を完了させる。

Operate PMS、HotSOS等のシステムを使用し、ルームステータス管理、レポート作成・配布を行う。
/ Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly.

Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers.
/ 使用不可客室や未完了作業をモニターし、シフト前後の引き継ぎ・フォローアップを行う。

Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion.
/ エンジニアリングと連携し、修理作業依頼を作成・追跡し、完了を確認する。

Handle guest laundry requests including item counting and charge posting in accordance with procedures.
/ ゲストランドリーのアイテム確認および料金登録を行う。

https://careers.fourseasons.com/us/en/job/REQ10369955/Housekeeping-Coordinator