Executive Assistant – General

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Sofitel Philadelphia at Rittenhouse Square is seeking a highly organized, polished, and service-driven Executive Assistant to support the General Manager and Executive Committee while playing a key role in guest experience management, service culture reinforcement, training support, and commercial coordination.

This position goes beyond traditional administrative duties. The Executive Assistant will act as a guardian of the guest voice, ensuring timely, thoughtful, and brand-aligned responses across all guest feedback platforms, while also supporting internal culture, training, and sales coordination initiatives.

The ideal candidate combines executive-level professionalism with a strong passion for hospitality, service excellence, and brand reputation.

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

Key Responsibilities:

Executive & Administrative Support

• Provide high-level administrative support to the General Manager and Executive Committee.
• Manage complex calendars, meetings, travel arrangements, and follow-up actions.
• Prepare presentations, reports, agendas, and executive correspondence.
• Track action items and commitments resulting from leadership meetings.
• Serve as a liaison between the GM, department heads, corporate, and ownership as needed.
• Handle confidential and sensitive matters with discretion and sound judgment.

Guest Experience & Reputation Management

• Own and manage all guest responses across multiple platforms, including guest satisfaction surveys, social media reviews (Google, TripAdvisor, Yelp, etc.), Brand and third-party feedback channels
• Ensure responses are timely, personalized, on-brand and aligned with Sofitel standards. Once completed follow-up is coordinated with department heads when required.
• Identify trends, recurring issues, and opportunities for improvement and escalate as needed.
• Track guest feedback metrics and support leadership with insights and reporting.
• Build a report that classified the 5 most recurrent issues of the month and share with FO management and DOP
• Partner with Operations, Front Office, and F&B to close the loop on guest recovery and follow-up.
• Attend Quality meeting to coordinate with FO management and DOP the appropriate response for Survey scored from 6 and below.
• Ensure last minute VIP amenities are communicated to HSKP, Culinary and Room Service
• Coordinate with DOP and Director of HSP VIP 5 room spot-checks
• Handover to HOD every Monday the Heartist name mentioned voucher

Service Culture & Training Support

https://careers.accor.com/global/en/job/executive-assistant-general-management-guest-experience-and-commercial-support-in-sofitel-philadelphia-at-rittenhouse-square-philade-jid-82564