Public Area Supervisor

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To ensure all public spaces throughout Fairmont Cheshire The Mere are presented with the elegance, refinement, and immaculate attention to detail expected of a world‑class luxury hotel. The Public Area Supervisor leads the Public Area team in maintaining pristine cleanliness, flawless presentation, and a serene atmosphere across lobbies, lounges, corridors, spa areas, and all guest‑facing spaces. Through strong leadership, precision, and a commitment to Fairmont’s service philosophy, this role enhances the guest experience from the moment they enter the hotel.

• Supervise the Public Area team, ensuring all guest‑facing spaces meet Fairmont’s luxury cleanliness and presentation standards
• Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance
• Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations
• Lead by example, maintaining a polished, professional presence throughout the hotel
• Ensure timely completion of cleaning assignments, managing productivity and service flow
• Provide coaching, guidance, and on‑the‑job training to Public Area Attendants
• Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service
• Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations
• Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment
• Support service recovery, addressing guest concerns with discretion and professionalism
• Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports
• Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
• Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
• Participate in daily briefings, sharing updates on occupancy, events, and operational priorities
• https://careers.accor.com/global/en/job/public-area-supervisor-in-fairmont-cheshire-knutsford-united-kingdom-jid-82535