Night Auditor

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About the role

Reporting to the Front Office Manager and working under the direction of the Night Manager during overnight operations, the Night Auditor is an integral part of the Front Office team. As the hotel’s representative overnight, you will act on behalf of senior management, balancing guest expectations, colleague needs, and commercial outcomes while ensuring a smooth and efficient night operation.

Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the integrity of the hotel’s financial and operational reporting.

Key responsibilities include…

At Novotel, we love to bring the joy of travel and hospitality to all our guests — and that’s where you come in.

• Conducting end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial records
• Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments, and guest information
• Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review
• Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
• Assisting guests during overnight hours, responding to enquiries, handling reservations, and supporting late-night arrivals and early departures
• Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
• Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as required
• Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently

About you…

• Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
• Exceptional customer service skills, communication and time management skills
• A friendly and warm personality with immaculate grooming and presentation
• Ability to work unsupervised
• A willingness to use initiative and strong problem solving skills
• https://careers.accor.com/global/en/job/night-auditor-in-novotel-london-blackfriars-london-united-kingdom-jid-82609