Adventure Concierge

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

The Adventure Concierge is part connector, part storyteller, and part curator, a guide who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations. Grounded in strong technical knowledge and an appreciation for the landscape, the Adventure Concierge draw from a deep understanding of trails, safety considerations, seasonal conditions, wellness options, and cultural experiences.

Rather than guiding adventures directly, you’ll partner with skilled local guides, outfitters, and experience providers to match each guest with the perfect journey. You prepare guests with practical advice, gear insights, and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banff’s history and wildlife, you’ll create moments that feel elevated, genuine, and unforgettable.

This role requires precision, curiosity, analytical thinking, and strong communication, with a structured environment that values quality, accuracy, and consistency.

Key Responsibilities 

Guest Engagement & Experience Curation   

• Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.
• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.
• Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
• Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.
• Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.
• Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.
• Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure.

Retail & Brand Experience Support 

• Contribute to merchandising and maintaining retail displays within the Adventure Centre.
• Share product knowledge and brand stories to help guests make informed and meaningful purchases.
• Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization.
• Assist in operating the POS system and completing guest transactions with precision and efficiency.

Operational Excellence 

• Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions.
• Support departmental systems by following established procedures and contributing to continuous quality improvement.
• Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication.

Collaboration 

https://careers.accor.com/global/en/job/adventure-concierge-in-the-rimrock-resort-hotel-banff-banff-canada-jid-82566