Operations Manager

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

Within the Loyalty & E-Commerce division, and more specifically the Loyalty department, you are responsible for the success of the ALL Accor loyalty program in hotels that are strategic to the Group’s development.

Your mission :

• Act as the dedicated point of contact for hotels (Ennismore, Orient Express, and strategic partners) regarding the ALL loyalty program in Europe.
• Train hotels at opening and on an ongoing basis to ensure the successful implementation of ALL Accor, including program knowledge, processes, and tools.
• Coordinate the operational integration of hotels into the program, in line with a priority timeline defined with the manager.
• Provide support to hotels across Europe by answering operational questions and liaising with the dedicated hotel support team for day-to-day issue resolution (Hotel Helpdesk).
• Monitor key program KPIs, build strong relationships with hotels and staff, and implement initiatives to achieve targets and ensure operational excellence.
• Oversee required system configuration and connectivity actions, particularly for hotels joining or leaving the program.
• Act as a liaison with marketing, operations, and hotel teams to identify opportunities and challenges.
• Support the rollout of new program development projects in line with guidelines from the global ALL teams.
• Collaborate with Customer Experience teams to ensure the best possible stay experience for ALL members according to their loyalty status.

And you?

• 3+ years of experience in Marketing, Hospitality, or Customer Experience
• Bilingual in English and French
• Hands-on hotel operational experience is a plus

Accor dares to impact:

https://careers.accor.com/global/en/job/operations-manager-loyalty-program-f-m-x-in-issy-les-moulineaux-france-jid-82755