Director of Front Office

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Director of Front Office to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 795 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.  

Want to learn more?  Hotel Website, Facebook, Instagram, YouTube  

The Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyhttps://jobs.hilton.com/apac/en/job/HOT0C9SX/Director-of-Front-Office-Grand-Wailea-A-Waldorf-Astoria-Resort