Tour Desk Agent

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Tour Desk Agent. As a Tour Desk Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other.

What you will be doing:  

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcoming tour guests, making necessary welcome arrangements.
• Dealing with mass check in and check outs for tour groups
• Acting as a liason between Tours and other departments within the hotel
• Liaise with tour directors, creating and maintaining a positive relationship between the hotel and tour guests
• Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival
• Maintaining the tour email inbox, responding promptly and professionally to all inquiries
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Tour Desk is appropriately supplied and stocked at all times
• Following all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Your experience and skills include: 

• Previous related experience in the Hospitality Industry an asset
• Valid Driver’s License
• https://careers.accor.com/global/en/job/tour-desk-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-83094