Night Guest Agent

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

Night Guest Agent
As a Night Guest Agent at Fairmont Palliser, you will play a critical role in ensuring a seamless overnight experience for our guests while upholding the brand’s commitment to exceptional service. Your responsibilities include completing the night audit and overseeing all overnight front desk operations with professionalism and efficiency.

• Complete nightly audit procedures and overnight front desk duties accurately and timely.
• Uphold Fairmont Palliser and Front Office core standards at all times.
• Contribute to guest loyalty by consistently exceeding expectations and delivering warm, personalized service.
• Handle guest comments and complaints professionally, ensuring appropriate follow-up and communication with colleagues and leadership.
• Be aware of the safety, security and emergency procedures of the hotel. This includes reporting accidents, injuries and unsafe work conditions to the Manager.
• Stay informed on room rates, seasonal offers, packages, and promotions.
• Manage pre-arrival tasks, including blocking rooms for special requests, VIPs, and loyalty members.
• Greet and register guests warmly and efficiently, ensuring all procedures are followed to enhance guest satisfaction.
• Issue room keys while maintaining strict adherence to security protocols.
• Handle guest departures professionally, including express checkout and encouraging return visits.
• Respond to guest inquiries promptly and accurately.
• Accurately count and balance your cash float and night audit at the end of each shift.
• Ensure guest and colleague safety by maintaining knowledge of emergency and evacuation procedures, including operation of the fire panel.
• Deliver consistently superior guest service throughout all stages of the guest journey—pre-arrival, arrival, stay, and departure.
• Maintain accountability for personal cash float – maintaining accurate counts and balances with daily shift counts.
• Perform other duties as assigned.

• Minimum of 1 year previous experience in a Front Desk or similar role
• Must be available to work overnight shifts
• Diploma in Hospitality Management or a university degree is considered an asset
• Proficient in hotel property management systems (e.g., Opera, Property Management System, or similar)
• Proven ability to handle guest concerns with professionalism and efficiency
• Basic math and accurate cash-handling skills
• Personable, professional, and well-presented with excellent communication and interpersonal skills
• Strong problem-solving skills with keen attention to detail
• https://careers.accor.com/global/en/job/night-guest-agent-in-fairmont-palliser-calgary-canada-jid-83088