Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of the Front Office and ensure the highest standards of guest service. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the team, ensuring smooth check-in/check-out processes, handling guest concerns, and maintaining operational efficiency. You will play a key role in delivering exceptional guest experiences while maintaining the operational standards of the Front Office.

What You Will Do

• Oversee and manage daily Front Office operations, ensuring smooth check-in/check-out processes and exceptional guest satisfaction.
• Supervise, train, and mentor Front Office team members, ensuring high performance, service consistency, and adherence to Four Seasons standards.
• Handle guest complaints and concerns promptly and professionally, ensuring effective service recovery and corrective actions.
• Develop and implement strategies to enhance guest satisfaction, improve operational efficiency, and drive incremental revenue through effective upselling and personalized offerings.
• Collaborate with other hotel departments, including Housekeeping, Engineering, and F&B, to ensure seamless guest service and operational coordination.
• Manage the Front Office budget, including forecasting, labor costs, operational expenses, and monitoring upselling performance against revenue targets.
• Monitor key performance indicators (KPIs) and operational metrics, including guest satisfaction scores, productivity, and upselling conversion rates, to identify areas for improvement.
• Ensure compliance with hotel policies and procedures, as well as health, safety, security, and hygiene standards.
• Prepare and present regular operational and performance reports to senior management, including guest feedback, revenue insights, and service trends.
• Assist in the recruitment, training, and development of Front Office staff, with a strong focus on service excellence, upselling techniques, and guest engagement.

What You Bring

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required
• https://careers.fourseasons.com/us/en/job/REQ10327016/Front-Office-Manager-Four-Seasons-Hotel-Madinah-Saudi-National