Chief Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests’ needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.

What You Will Do

• Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
• Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
• Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
• Coordinate with other hotel departments to ensure seamless service delivery for guests.
• Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
• Monitor guest feedback and address any concerns or issues promptly.
• Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
• Oversee the concierge team’s schedule, ensuring adequate coverage at all times.
• Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
• Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.

What You Bring

• Bachelor’s degree in Hospitality Management or a related field preferred; high school diploma required.
• Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
• Strong leadership and organizational skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction.
• In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
• https://careers.fourseasons.com/us/en/job/REQ10327180/Chief-Concierge-Four-Seasons-Hotel-Madinah-Saudi-Arabia