Design, coordinate, and execute personalized romantic experiences, guaranteeing exceptional service aligned with Meliá Hotels International standards . Ensure memorable experiences for couples and guests, attending to every detail to strengthen the emotional connection, customer satisfaction, and the hotel’s positioning as a benchmark for romantic experiences and special celebrations.
Plans and coordinates romantic experiences such as private dinners, marriage proposals, anniversaries, vow renewals, and special celebrations. Personalizes each experience according to the guest’s preferences and expectations
Provides direct, personalized, and empathetic attention to guests, ensuring clear communication and continuous support before, during, and after each experience. Builds trust and an emotional connection with the client.
Coordinates with the operational areas involved (Food & Beverage, Housekeeping, Decoration, Spa, Entertainment, and Maintenance) to ensure the correct execution of each experience, meeting agreed-upon times, standards, and details
Actively promotes romantic experiences among guests through direct contact, portfolio presentations, and support for internal promotional activities
Oversees the proper setting, assembly and development of romantic experiences, ensuring high standards of quality, order, cleanliness and presentation.
Records requests, experiences, guest feedback, and operational results. Assists in controlling supplies and materials used for romantic experiences
Minimum of 1–2 years of experience in customer service, concierge, guest experience, events, or similar roles, preferably in hotels, resorts, or the service industry
Basic knowledge of event organization, ambiance, service protocol, and personalized attention. Knowledge of experience sales is a plus
Excellent customer service, positive attitude, emotional sensitivity, attention to detail, effective communication, empathy, and service orientation
Intermediate to advanced English for serving international guests. A second language is a plus
Studies or certifications in Hospitality, Tourism, Public Relations, Event Planning or related areas
https://careers.melia.com/job/Punta-Cana-Romance-Concierge/1289099801/
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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