Stage Guest Experience

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests.

What will you be doing?

• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.

What are we looking for? 
Education: University degree, preferably Tourism or Hospitality, Marketing or similar.

Languages: Italian and advanced English. A third language would be an asset.

What we offer:

A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.

https://careers.melia.com/job/Milano-Stage-Guest-Experience-Palazzo-Cordusio-Gran-Melia-Hotel/1287986301/